• Adult: £30 (Monday – Thursday) £32 (Friday – Sunday)
• Child: £35 (Monday – Thursday) £37 (Friday – Sunday)
• Under 1 : £10 (Monday – Sunday)

Please note, there is an additional booking charge by the ticket company.

• All bookings need to be made online. We cannot take bookings via telephone or in person.
• Each customer may book up to 12 tickets per session (any mix of adults and children, as long as the total does not exceed 12).
• Each booking is for a specific time session.
• Please note, Dogs are not permitted at this Event, except for assistance dogs.

• We offer a limited number of quiet sessions throughout our Christmas event, specifically designed for visitors with additional needs, sensory issues, or those who may benefit from a calmer environment. During these sessions, the event will be toned down with reduced lights, sounds, and crowds to create a more comfortable experience.
• We kindly ask that you only book these slots if you or someone in your group truly needs them, so we can ensure they are available for those who require a quieter atmosphere.
• Quiet Sessions are available each Sunday at 2.30pm, 2.50pm and 3.10pm.

• Your ticket price includes: event entry, a Christmas gift per child, personal time with Father Christmas – including a mounted photograph, Mrs Claus' story time and gingerbread decorating, letter to Father Christmas, our hot food offering, the festive train and free rides on our carousel and swing boats.
• Additional charges apply for Mini Land Rovers and toasted marshmallows.
• A variety of our independent retailers and artisan stores will be open during the event each day.

Adults:

• Option 1 - Christmas Chip (chips, chicken, cocktail sausages, stuffing & gravy)
• Option 2 - Glenarm Shorthorn burger & chips
• Option 3 - Vegetarian burger & chips
• Plus tea, coffee and biscuits

Children:

• Option 1 - Chicken nuggets and chips
• Option 2 - Cocktail sausages and chips
• Option 3 - Vegetarian burger & chips
• Plus juice and biscuits

Under 1s:

Food is not included in the ticket price.

Dietary alternatives are available if noted when booking.

Alternative food options can only be provided for those who have completed the dietary requirements box when purchasing tickets. If you haven’t done so and you have an allergy/dietary requirement, you MUST contact our office before the 31^st October otherwise we cannot accommodate for any alternative food requirements.

• At Glenarm Castle, we recognise the invaluable role that carers play in supporting individuals with additional needs. To ensure accessibility and inclusivity, we offer a 50% discount on a standard adult ticket for a carer.
• Please purchase all the tickets you require (including the adult ticket for the carer) prior to contacting us regarding a carer discount.

To qualify for a discounted carer’s ticket, proof of carer status must be emailed to events@glenarmcastle.com. Once your documents are reviewed, we will email you to confirm receipt and approval of your eligibility. After receiving this confirmation, we will refund 50% of the cost of one adult ticket to you.

Acceptable forms of proof include:

• A Carer’s Allowance letter
• A Disability Living Allowance (DLA) entitlement letter
• A Personal Independence Payment (PIP) letter
• A letter from a GP or healthcare professional confirming your role as a carer
• An Autism NI card

Additional Information

• The carer’s ticket is only valid when accompanying the individual requiring care.
• Each eligible individual is entitled to one discounted carer’s ticket per event.
• The carer ticket is for the purpose of supporting the visitor with additional needs, therefore if you have additional guests (including children) with you, you will be required to have another full-paying adult as well.
• Proof of Carer status must be emailed within 48 hours of booking tickets.
• We reserve the right to review and update this policy periodically.

• Tickets are non-refundable unless the event is cancelled or postponed by the organisers.
• If you can’t attend, you’re welcome to pass your tickets on to another family, but please let our office know their details by emailing events@glenarmcastle.com with all the necessary information.
• A self-service customer portal is available to exchange tickets within the exchange window: TicketSource My Bookings.
• We recommend adding the optional refund protection when booking. This covers cancellations due to medical issues, travel problems, or severe weather (supporting evidence will be required).
• Please note, Glenarm Castle does not provide this refund protection, it is through a separate company, XCover.com  therefore any refund claims must be made through them directly.
• For illness claims, a doctor’s note will be needed. Full details can be found here: Refund Protection Information.

Arrival:

• Please arrive at Glenarm Castle Estate no earlier than 20 minutes and no later than 10 minutes before your session time.
• Arriving on time is very important. If you are late, you may miss your slot and may need to wait until the end of the evening to access the event.

Check-In:

• Please have your email confirmation ready to show on arrival.
• The full event will take approximately 2-3 hours, so please allow yourself and your family plenty of time to enjoy everything.
• The event will close at 10.30pm each night.

• Our Christmas event is mostly accessible and suitable for wheelchair users and prams. However, please be aware that this is a working estate, so some areas may be uneven or have stone surfaces. Ramps can be provided for wheelchairs when necessary to ensure smoother access.
• If you require any assistance during your visit, please don’t hesitate to reach out to a member of our staff – they’ll be happy to help.

• Parking is available on-site for the event. Upon arrival, our car park team will direct you to a designated parking space. Please respect our car parkers as they work to park all visitors safely and efficiently.
• During busy times, you may need to wait briefly to be parked, so we would kindly ask for your patience.
• Please drive slowly and be cautious of pedestrians in the car park.
• Please note, there is a short walk from the carpark to the main entrance of the event.
• There may be occasions when our carpark is full, whereupon you will be guided to the overflow carpark on the other side of the main road. It is only a 3 minute walk from the venue but please be cautious of traffic when crossing the main road.

• Please note that some parts of our Christmas event take place outdoors. We recommend dressing appropriately for cold and wet weather conditions to ensure you stay warm and comfortable throughout your visit.
• Layer up, bring waterproofs, and don’t forget a hat and gloves.

• In the event of extreme weather conditions, we may need to cancel the event.
• A decision will be made by 12pm on the day of the event, and all affected customers will be contacted directly.
• If cancellation occurs, tickets will be automatically refunded.

Event Conditions

• We reserve the right to refuse admission or ask any visitor to leave without refund if their behaviour may cause damage, injury, or upset to others.
• The organisers may need to make changes to the programme if necessary.
• We cannot accept responsibility for loss, injury, or damage to persons or property on or around the premises.

Health & Safety

• With the Land Train, Mini Land Rovers, Carousel, and Swing Boats in operation, children must be supervised by a responsible adult at all times.
•  Please do not feed or touch the animals
• Children must always be accompanied by a responsible adult/guardian.
• Smoking and vaping are only permitted in the designated areas.