Glenarm Castle Dog Park

By booking the dog park, you (‘the Customer’) are agreeing to the following Terms and Conditions of Glenarm Castle (‘The Proprietor’).

Right of entry and Land Ownership

The Proprietor shall be allowed access at any time onto the land to carry out inspections and any decisions made regarding the safety and fitness of use will be binding. The Proprietor reserves the right to refuse admission to or evict any person from the land at any time.
The hire of the dog park does not constitute any rights over the land.

• It is the Customers responsibility to ensure the dog park is suitable before letting your dog(s) off the lead. Customers are responsible for their dogs at all times whilst using the facilities.
• The Customer is only permitted to use the dog park during their reserved timeslot only. 
• Do not enter the dog park before your reserved timeslot if another person is inside.
• Booking time of 30mins and 60mins includes the Customer’s time to arrive, use the dog park and leave – customers must not overrun from their time slot.
• The dog park area must be left in a clean and tidy condition on leaving.
• All litter, dog toys and dog poo MUST be picked up and removed from site or put in the bins provided. Failure to comply with this will result in the Customer being suspended from future bookings.
• Please notify the Proprietor of any damage to the dog park and fill in any holes your dog creates and notify the Proprietor immediately.
• Please wear appropriate clothing and footwear – the dog park is a grass field so you are likely to experience all weather conditions if visiting throughout the year.
• The equipment belongs to the Proprietors and must not be removed from the dog park. Damaged equipment must be paid for by the Customer. The equipment is for dog use only with the exception of seating.
• The Proprietors reserve the right to remove any equipment at any time without prior notice.
• Children are welcome but they must be accompanied at all times by someone over the age of 18. Responsibility for the children remains entirely with the Customer.
• Smoking, BBQs and fires are not permitted on the site.
• Glenarm Castle accepts no liability of loss, theft or damage of personal goods or dogs.
• Glenarm Castle accepts no liability of loss, theft or damage of vehicles parked onsite.
• Only allow your dog to use any equipment if they are fit and experienced enough to do so. It is the customer’s responsibility to ensure their dog’s safety whilst playing in the field.
• Obstacles may become slippery from rain, mud or ice so do not use if you feel it is not safe.
• Glass materials/bottles are prohibited on site.
• In keeping with the law regarding ‘responsible dog ownership’, you are entirely responsible for you and your dog(s)’ safety whilst using theGlenarm Castle Dog Park. The law states that you should be in control of your dog (s) at all times and failure to do so could result in you being removed from the site without a refund and a potential future ban.

• All bookings and payments are made via the online booking system (Digitickets) and payment processing is handled by Stripe.
• No booking will be secured/confirmed without payment and the correct service must be selected on the booking page for the correct number of dogs.
• Upon arrival, please make your way to the Welcome Centre to receive the key to the dog park. It is the Customer’s responsibility to ensure they return the key to the Welcome Centre after use.
• The Customer must not pass on the key to anyone who is not using the paddock within their timeslot.
• Late arrivals must still leave at the end of the allocated timeslot
• If you are booking on behalf of another customer and will not be attending the session yourself, you must ensure that all parties have read and agreed to the terms and conditions outlined in this document. You are responsible for anybody who accompanies you or attends the session in your place and this extends to all the liabilities and obligations that make up this agreement
• Family & friends are welcome to share a timeslot as long as you agree this at yours and the other owner(s) risk.
• Payments are non-refundable unless the hire is cancelled up to 24 hours before the booked timeslot. Refund requests for same day appointments or less than 24 hours prior to appointment start time will be denied.
• Refunds are processed in 5-10 working days
• No refunds will be made for “no-shows” or missing an appointment
• No refunds will be made for adverse weather conditions
• In the event that closure of the dog park has to happen without notice, any bookings during this time will be refunded in full or credited to your account.
In event of an emergency
• In the event of major emergency please contact 999
• In the event of minor emergency or parking related issues please contact us via email [email protected] or call 028 2884 1203  Monday to Friday 10:00 – 17:30.

• All dogs using the field must be fully vaccinated and up to date with flea, tick and worming treatment.
• Please ensure dogs are fit and healthy before using the dog park. If your dogs are displaying any signs of ill behaviour, such as diarrhoea, vomiting, lethargy or anything else that The Customer would consider as “abnormal or ill behaviour” do not visit the dog park.
• If the your dog or any other household pets have displayed signs of illness in the past 48hrs do not visit the dog park. This may put other dogs at risk of infection.
• The Proprietor accepts no responsibility for any canine sickness that might arise after a visit to Gelnarm Castle.
• Your dog must carry 3rd party liability insurance – you may have this as part of your pet insurance or household policy but if you are unsure, The Dog’s Trust have an affordable membership https://www.dogstrust.org.uk/support-us/membership which will provide comprehensive 3rd party liability insurance as well as many other benefits
• If your dog excretes vomit or diarrhoea – please clean it up to reduce the risk of disease transmission to other dogs using the dog park
Dog Handling and Welfare
• No dog should be left unattended at any time during your visit.
• No dog should be tethered to any structures during their visit.
• All dogs must be kept on a lead when outside the dog park and whilst the gate is open.
• Heavy or harsh handling of dogs is not permitted – this includes both verbal and physical treatment
• The use of electric shock and or choke collars are prohibited onsite
• Dogs must not be left unattended in vehicles or out of site in the dog park and estate grounds.
• If you have concerns about your dog, contact your local vet
• There is wild vegetation and wildlife throughout the estate and the Proprietor accepts no liability for the ingestion or poisoning of toxic plants or other foreign objects.

Inclusive of: XL Bully’s, Pitbull Terrier’s, Japanese Tosa, Dogo Argentino’s, Fila Brasilerio.
These dogs can use the paddock on the following basis:
• A valid copy of the public liability insurance certificate for the dog is obtained and provided to The Proprietor by The Customer prior to use of the dog park. This must be emailed to [email protected] 

•  The dog is registered with the index of exempted dog (IED) and a copy of the life certificate is obtained and provided to The Proprietor by The Customer in the event of a claim.

• The dog handler ratio is always 1:1
• The dog is neutered – in line with Government Rules.
• The dog is Micro Chipped.
• The dog is kept on a lead and muzzled until the gate is shut when entering the paddock.
• The dog is put back on a lead and muzzled before opening the gate to leave the dog park
• If the household has more than 1 dog, they can come to the field together as long as they have a minimum of 1 handler. All dogs leads and muzzles can be removed once in the field.
• Only dogs from the same household can use the dog park at the same time.

• If you wish to use the Dog Park for business use such as but not exclusive to dog training, please ensure you make contact with us prior to booking as different rates will apply.
• Copies of public liability insurance and any appropriate professional certifications and qualifications are required if operating at Glenarm Castle.

• If you wish to use the Dog Park for business use such as but not exclusive to dog training, please ensure you make contact with us prior to booking as different rates will apply.
• Copies of public liability insurance and any appropriate professional certifications and qualifications are required if operating at Glenarm Castle.

Glenarm Castle reserves the right to use any material inclusive of but not limited to texts, videos, social media posts sent inclusive of Glenarm Castle for marketing purposes.

• Any data collected is used solely for the purpose of booking, payments, media and communication updates of Glenarm Castle.
• All payment processing is handled by Stripe and their privacy policy can be found at – https://stripe.com/gb/privacy#1-personal-data-we-collect-and-how-we-use-and-share-it
• Names, numbers and email addresses are securely stored so that we can communicate booking confirmations, changes and refunds.