• Adult: £25.00 (Sunday – Thursday) £27.50 (Friday & Saturday)
• Child: £30.00 (Sunday to Thursday) £32.50 (Friday & Saturday)
• Under 1s: £7.50 (Sunday to Thursday)  £8.50 (Friday & Saturday)

Please note, there is a booking charge by the ticket company.

• All bookings need to be made online. We will not take bookings via telephone.
• Please note, the maximum number of people you can book for is 4 adults and 4 children. If you would like to add additional people to your booking, you will need to contact the Estate Office between 1^st October and 1^st November ONLY. We cannot guarantee we can accommodate for additional people as it will depend on capacity during that time slot.
• Please be aware that bookings cannot be separated into another timeslot. Everyone booked in this time slot all go in together to see Santa.

• Food is included in your ticket price, except for Under 1’s whereby food is NOT included.
• Children will receive chicken nuggets, chips, juice and a treat.
• Adults will receive a Glenarm shorthorn burger, chips, tea/coffee and biscuits.

Alternative food options can only be provided for those who have completed the dietary requirements box when purchasing tickets. If you haven’t done so and you have an allergy/dietary requirement, you MUST contact our office before the 31^st October otherwise we cannot accommodate for any alternative food requirements.

• Our Christmas event is mostly accessible and suitable for wheelchair users and prams. However, please be aware that this is a working estate, so some areas may be uneven or have stone surfaces. Ramps can be provided for wheelchairs when necessary to ensure smoother access.
• If you require any assistance during your visit, please don’t hesitate to reach out to a member of our staff – they’ll be happy to help.

• Parking is available on-site for the event. Upon arrival, our car park team will direct you to a designated parking space. Please respect our car parkers as they work to park all visitors safely and efficiently.
• During busy times, you may need to wait briefly to be parked, so we would kindly ask for your patience.
• Please drive slowly and be cautious of pedestrians in the car park.
• Please note, there is a short walk from the carpark to the main entrance of the event.
• There may be occasions when our carpark is full, whereupon you will be guided to the overflow carpark on the other side of the main road. It is only a 3 minute walk from the venue but please be cautious of traffic when crossing the main road.

• Your ticket price includes our hot food offering at Fagin’s Tavern, a gift from Father Christmas, a mounted photo with Father Christmas, Mrs. Claus story-telling, gingerbread decorating, the Polar Express train adventure, carousel and swing boats.
• Ticket price does not include marshmallow toasting, the Mini Land Rover Experience or sweet shop.

• Although we DO NOT offer refunds for any tickets sold, we are happy for you to sell your ticket onto another family if you can no longer make the event. However, we MUST be made aware of this. Both families need to contact our office directly to let us know so we can update the ticket details accordingly. It is the responsibility of both families to ensure they do this, not Glenarm Castle.
• We strongly recommend you avail of the booking protection refund option upon booking which covers for cancellation due to medical issues, travel problems and adverse weather. Please note, evidence will need to be provided. 
• Booking Fees are charged by Ticket Source and are non-refundable by Glenarm Castle Estate. Please reach out to Ticket Source directly if you have a query regarding this.

Please note that some parts of our Christmas event take place outdoors. We recommend dressing appropriately for cold and wet weather conditions to ensure you stay warm and comfortable throughout your visit. Layer up, bring waterproofs, and don’t forget a hat and gloves.

• We offer a limited number of quiet sessions throughout our Christmas event, specifically designed for visitors with additional needs, sensory issues, or those who may benefit from a calmer environment. During these sessions, the event will be toned down with reduced lights, sounds, and crowds to create a more comfortable experience.
• We kindly ask that you only book these slots if you or someone in your group truly needs them, so we can ensure they are available for those who require a quieter atmosphere.

• The time slot on your ticket is your time to see Father Christmas.
• If your time slot is before 7.30pm, you should arrive no earlier than 30-minutes and no later than 15-minutes before your time slot, to allow sufficient time to check in and make your way to the Sorting Office.
• If your time slot is after 7.30pm, you can arrive up to 1 hour before your time slot and do some of the other activities before going to see Father Christmas.